Director of Client Experience & Client Project Success

🌟 Director of Client Experience & Client Project Success

Location: Remote (Nigeria-based preferred)
Base Salary: ₦200,000

🎯 Mission:

Create the most transformational, unforgettable, and emotionally resonant coaching experience in the industry—by blending radical hospitality, outcome ownership, and client project leadership.

This is not a support role. This is a strategic seat in the client journey. Every client is a live project—and you are the project manager of their success. You are responsible for how they feel, succeed, stay, and celebrate.

🌟 What You’ll Do:

✅ Onboarding & Welcome

• Manage full onboarding flow: emails, portal access, tech tools
  
  

• Send personalized welcome notes (voice, video, or message)
  
  

• Track progress from payment → orientation → first live session
  
  

🌿 Daily Mindset Experience

• Host a short (5–10 mins) daily mindset call (meditation or intention setting)
  
  

• Build presence and trust inside the client container
  
  

🎧 Coaching Engagement

• Attend all weekly coaching calls
  
  

• Monitor chat to flag wins, breakthroughs, or moments of concern to Sandra
  
  

• Post coaching session highlights or summaries
  
  

🎓 Graduation & Celebration

• Track client progress like a live project (milestones, bottlenecks, completions)
  
  

• Organize monthly graduation ceremonies
  
  

• Send personalized quotes, graphics, or thoughtful gifts
  
  

• Collect testimonials at high-emotion moments
  
  

🔄 Retention & Reactivation

• Identify at-risk clients before it’s too late
  
  

• Re-engage through voice notes, WhatsApp check-ins, and creative campaigns
  
  

• Launch upsell or referral messages where relevant
  
  

• Track and manage retention/renewal data
  
  

📊 Client Progress Dashboard & Reporting

• Weekly reporting to CEO: onboarding %s, mindset attendance, red flags, testimonials, surprises delivered
  
  

• Own the “Client Success Tracker” as a live dashboard
  
  

• Maintain visibility across all clients like a portfolio of projects
  
  

🥇 You’re Perfect for This If You...

• Are emotionally intelligent and notice small but important details
  
  

• Think like a project manager — with checklists, deadlines, and clear deliverables
  
  

• Love making people feel seen, supported, and celebrated
  
  

• Are organized, structured, and comfortable with multiple moving parts
  
  

• Are consistent, results-driven, and quietly ambitious
  
  

🚀 Inspired By...

• Tony Robbins — You ensure clients graduate into their next evolution
  
  

• Grant Cardone — You protect the bottom line through renewals and reactivations
  
  

• Will Guidara — You create moments of care clients will remember forever
  
  

💼 KPIs & Success Metrics:

• 90%+ onboarding completion within 48 hrs
  
  

• 80%+ live coaching attendance
  
  

• 100% testimonial collection at graduation
  
  

• 3–5 weekly wins or concerns flagged to CEO
  
  

• 1–2 client reactivations or referrals monthly
  
  

• Graduation ceremonies executed monthly
  
  

📝 To Accept This Role:

We believe you're the right person to make this journey unforgettable for our clients.
Let us know if you’re ready to say yes — and we’ll send onboarding next steps.